Twelpforce

Twelpforce ™ is a new service from Best Buy for people to ask tech questions to Best Buy employees via micro blogging site Twitter. Staffed by Best Buy employees from across all operations, including Blue Shirts and Geek Squad, Twelpforce will answer product questions, troubleshoot technology challenges and solve customer service issues, all from the comfort of the users' keyboard or mobile phone. Twitter users attempting to reach Twelpforce should address their questions to @twelpforce, to alert Best Buy employees of their problems or questions.

July 20, 2009 -- Best Buy just unleashed a new service that enlists the passion and knowledge of Best Buy's vast employee base to bring assistance directly to customer computer screens via micro blogging site Twitter http://twitter.com. Staffed by Best Buy employees from across all operations, including Blue Shirts and Geek Squad, Twelpforce ™ will answer product questions, troubleshoot technology challenges and solve customer service issues, all from the comfort of the users' keyboard or mobile phone. Read more