When an intern with Hollywood, Fla.-based P.R. firm Alan T. Brown Associates couldn’t find Microsoft Office on her PC, she rallied the troops. Together, the coworkers scanned Windows Explorer (the application that shows the computer’s contents), checked the cables networking the computers, and rebooted the system.
“Every trick that we know didn't work,” said a company exec. Half an hour later, they called in tech support, who discovered that an employee had downloaded a virus. An hour – and $125 – later, the problem was cured.
While the virus snafu was avoidable, how Brown’s employees handled the issue was textbook self-help. They started with the simplest cures: Checking cables, searching directories and eventually rebooting, or restarting, the system or modem. From lost files and software to application or screens that freeze, simple fixes can solve many PC woes.Read more
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