Samsung Announces New Warranty Program for its Computer Monitors

April 2002 -- Samsung, the world’s number one manufacturer of computer monitors, is standing behind the quality of it’s award-winning SyncMaster CRT and TFT with an unprecedented new warranty program that offers consumers more coverage than ever as part of the basic purchase. The expanded warranty applies to monitors sold after April 1, 2002 and now features three-year Advanced Replacement program, three-year Repair & Return or Exchange, and three-year Shuttle Exchange. The new program also features free shipping and free Shuttle Exchange for TFTs. “As a worldwide leader in display technology, Samsung is raising the bar on the level of service and support that it provides to its customers,” states Monica Whipple, Samsung’s Product Marketing Manager for Monitors. “Samsung is extremely confident in the quality and craftsmanship of its SyncMaster flat-panel and CRT monitors and it is rewarding its customers with a truly unbelievable warranty and support program that demonstrates its commitment to display excellence.”

For TFT and CRT monitors, the new program offers customers a four-pronged warranty package that includes a three-year warranty for parts and labor, a three-year Advanced Replacement program, a three-year Repair & Return or Exchange offer, and a three-year Shuttle Service Advanced Exchange program. For TFT monitors, the new warranty and service program expands to offer free shipping of a failed monitor to Samsung as well as free shipping of a renewed monitor directly to the customer or to the nearest exchange center.

As part of its Advanced Replacement program, Samsung will replace a failed monitor with a renewed unit that is shipped directly to the customer within two business days. Samsung’s Shuttle Service Advanced Exchange further compliments the Advanced Replacement program and after confirming service is required, a replacement monitor will be shipped to the customer’s nearest exchange center location within two business days. When notified, the customer can simply bring the failed unit to the exchange center and the packaging, shipping charges and return to Samsung will be handled by the exchange center at no cost to the customer for a TFT monitor and at a minimal cost for a CRT monitor.

For more information about Samsung's SyncMaster monitors or for the name of the dealer nearest you, contact Samsung toll-free at 1-800-SAMSUNG or via the Internet at www.samsungusa.com/monitor.

SOURCE Samsung